FAQ

Yes, shipping is on us! We offer Free Shipping on all orders across the United States. The price you see is the price you pay—no surprises at checkout.

Since each custom piece is crafted with individual care, the total delivery time is approximately 15 business days. We believe that preserving a soul’s memory shouldn't be rushed, and we appreciate your patience for a masterpiece made just for you.

Absolutely. For every customized product, we will send a Confirmation Email with a design preview to your inbox. We won’t start the production line until you reply and say, "I love it!" This ensures your memory is captured exactly how you envisioned.

Because these items are uniquely created for your specific pet, we cannot accept returns or exchanges once they have been produced and shipped. This is why our email confirmation step is so vital—it’s our double-check to make sure everything is perfect for you.

For our standard items (like non-personalized pet apparel), we offer a 7-day return window. If you’re not completely satisfied, please contact our support team within 7 days of receiving your package to arrange a return or refund.

We take great care in packaging, but if the journey was rough and your item arrives damaged, please reach out to us immediately with a photo of the package. We will prioritize a free replacement for you right away.

We’re always here for a chat. If you need any help or just want to share a story about your pet, simply click the "Contact" button at the bottom of this page to get in touch with our team immediately.