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At Soufamia, we believe in keeping things simple and transparent. That's why we are proud to offer 100% Free Standard Shipping on all orders to the Contiguous United States, as well as to most countries across Europe, Oceania, and Asia (with no minimum purchase required!). The price you see on the product page is the final price you pay.
While we strive to ship globally, due to logistical limitations and extended transit times, there are certain areas we currently do NOT ship to.
For US Customers, we do NOT ship to:
Alaska (AK) and Hawaii (HI)
Puerto Rico (PR), Guam (GU), U.S. Virgin Islands, and other U.S. Territories
APO/FPO/DPO Military Addresses
PO Boxes (For large or custom items, a physical address is required)
For International Customers: We have carefully selected our shipping destinations to ensure a reliable delivery experience. If your country is not available in the drop-down menu at checkout, we unfortunately do not offer shipping to your region at this time.
If an order is accidentally placed with a shipping address in our restricted areas, our support team will contact you to cancel and fully refund the order.
Because we offer both ready-to-ship items and highly personalized keepsakes, our processing times vary:
Standard Products (Non-Customized): Orders are typically processed and dispatched from our facility within 1-3 business days.
Customized/Personalized Products: Since these items are exclusively made-to-order featuring your beloved pet, please allow 3-5 business days for our artisans to design, craft, and quality-check your unique masterpiece before it ships.
Once your order has been crafted and dispatched, here is when you can expect it to arrive at your doorstep:
Standard Products: Delivered within 12 days from the date of purchase.
Customized Products: Delivered within 15 days from the date of purchase (This timeframe securely covers both the custom production time and shipping transit time).
Please note: While we strive to meet these timelines, international orders may occasionally experience slight delays due to local customs clearance processes, extreme weather, or peak holiday seasons.
For orders shipped outside of the United States, Soufamia is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping (tariffs, VAT, taxes, etc.) are the sole responsibility of the customer. Please check with your local customs office for more information regarding potential charges.
As soon as your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package's journey directly on our website or the carrier's page. Please allow 24-48 hours for the tracking information to update in the system.
Your satisfaction is our priority! If your order arrives damaged due to transit, please contact us within 7 days of delivery at support@soufamia.com with photos of the damage, and we will happily arrange a replacement.
If you have any further questions about your shipping status, our customer support team is always here to help!
